Privacy Policy

DC Kids Brand ("we", "us") operates this online store for children's fashion in Ghana. This policy explains what information we collect when you use it, why, and the choices you have. We keep it short because we collect very little.

What we collect

• When you place an order: your name, phone number, email when provided, full delivery address, order items, and any note you add. We need these to prepare your order, confirm payment and delivery with you on WhatsApp, and, if you give your email, send you an order confirmation.
• When you join our WhatsApp list: your WhatsApp number, the time you agreed to hear from us, and whether you have used the welcome discount, so it is given once per number.
• When you write a review: the name you choose to display and your review text.
• When you create a customer account: your verified email, name, optional phone number, saved delivery addresses, wishlist, order history, and reviews. Google may also provide your display name when you choose “Continue with Google”. DC Kids does not receive or store your Google or Firebase password.
• On your device: your cart, guest wishlist, display preferences, and signed-in session are stored by your browser. After you sign in, guest wishlist items are merged into your account so they can appear on your other signed-in devices.
• Staff accounts (admin): staff name and email, used solely to sign in to the dashboard.

Payment is arranged with us on WhatsApp. This site does not collect your card, bank, or mobile-money details. We do not use advertising trackers or analytics cookies.

How we use it

• To fulfil and deliver your order and contact you about it.
• To keep simple sales records so we can run the business (best-sellers, stock).
• If you joined our WhatsApp list, to message you about new arrivals, pre-order windows and offers. We only message numbers that joined, and we stop as soon as you ask.
• To display reviews you chose to publish.
• To provide your customer account, saved addresses, wishlist, and signed-in order history.

Who we share it with

Only the services needed to run the store: Firebase Authentication and Google process customer sign-in details; WhatsApp handles order conversations you start; the phone's own notification service (Google, Apple, Mozilla or Microsoft, depending on the device) delivers new-order alerts to our staff, encrypted so only their devices can read them; and Resend sends staff sign-in messages and itemised paid-order notifications to the shop owner. We never sell your information.

How long we keep it

Order records are kept for as long as we need them for business and legal record-keeping. You can ask us to delete your personal details at any time.

Your choices

• Message us on WhatsApp at +233 54 919 3805 or email [email protected] to see, correct, or delete the details we hold about you.
• To leave our WhatsApp list, reply "STOP" to any of our messages or tell us on WhatsApp, and we remove your number.
• Edit your name, phone number, and saved delivery addresses from your customer account. Your verified sign-in email cannot be changed from the site in this release.
• Download a copy of everything your customer account holds, or delete the account, from the Profile page of your account. Deleting it removes your saved addresses, wishlist and reviews at once. Past orders stay with us as sales records, no longer linked to an account.
• Clear your browser storage to remove your local cart and any guest wishlist. Account-synced information remains on our server until you delete your account or ask us to delete it.

Security

Our systems use encrypted connections (HTTPS). Customer identity tokens are verified by Firebase before account data is returned, authenticated responses are excluded from offline caches, and access to order information is limited to the customer who owns it and authorised staff who sign in with their Google accounts. No system is perfectly secure, but we keep the amount of personal data we hold deliberately small.

Children

We sell children's clothing to parents and guardians. The store is not intended to be used by children themselves, and we do not knowingly collect information from anyone under 18.

Changes

If this policy changes, the new version will appear here with an updated date.